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Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.
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Measuring & Improving Contact Centre Agent Well-being
Measuring & Improving Contact Centre Agent Well-being - Cirrus explains the solutions available to the contact centre ...
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Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...
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Keeping Remote Contact Centre Agents Engaged in an era of ‘Employee Drift’
Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...
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