The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.

Measuring & Improving Contact Centre Agent Well-being - Cirrus explains the solutions available to the contact centre ...

ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...

Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...

The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...

Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership ...

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...

Your CV should prominently feature those all-important customer service skills which are absolutely critical for success in ...

13 13 people viewed this event. Join SVL where you’ll gain invaluable insights into the power of technology and its transformative potential for your contact centre. What to Expect: Expert Insights – ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...