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6 小时
Measuring & Improving Contact Centre Agent Well-being
Measuring & Improving Contact Centre Agent Well-being - Cirrus explains the solutions available to the contact centre ...
Chat Bots
6 小时
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.
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8 小时
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...
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10 小时
Keeping Remote Contact Centre Agents Engaged in an era of ‘Employee Drift’
Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...
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1 天
AI & Sustainability at Forefront at Cnect Wales Awards 2024
The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...
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1 天
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership ...
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1 天
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...
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1 天
CV Formatting Tips for Contact Centre Professionals
Your CV should prominently feature those all-important customer service skills which are absolutely critical for success in ...
Chat Bots
5 天
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...
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4 天
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...
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4 天
Financial Conduct Authority Consumer Duty – One Year On
Introduced July 2023, the Financial Conduct Authority Consumer Duty, also known as the Duty, has been in force for over a ...
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6 天
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...
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