Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

By Kenrick Cai. SAN FRANCISCO - Verizon (NYSE: VZ) said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge ...

These AI tools are crafted to facilitate seamless business transactions with Verizon, significantly reducing the cognitive load on both store personnel and customer service representatives.

A potentially major enhancer . Verizon sees tremendous potential for AI to enhance its business. It's already using the technology to improve customer experiences and increase efficiency.