New legislation could see millions of UK workers taking home more money in tips as the government introduces a Code of ...

Small businesses across the UK are reporting rising revenue, driven largely by a significant increase in ecommerce activity, ...

Zendesk is a leading UK customer service solution, with all the functionality your business is likely to need. Small business ...

A survey of 2,000 adults, conducted by OnePoll for Santander, has found that three-quarters of Brits born after 1996 (Gen Z) ...

The email marketing software used today is full of features, but most marketers don’t take advantage of them. You can see who ...

You have a better chance of getting new customers if you know what sort of person or business you are looking for, so you do need a good idea of your target market. Build a profile of potential ...

Increase revenue quickly - our introduction to cross-selling and up-selling more or higher-value products to your existing customer base. Find out how to encourage new customers to come back and start ...

Customers are the lifeblood of any business, so treating them well should always be a priority. By regularly exceeding expectations, you can boost customer satisfaction and retention. We explain how ...

Having a brand helps differentiate your business from competing firms, attract customers and build customer loyalty. Branding isn't just for big firms with big budgets. Every business needs a brand, ...

How to build your reputation, attract new customers and increase the amount of repeat business you get - the basics of good customer service. Customer-facing functions need to get to know customers on ...

A marketing strategy tells you what to say, how to say it and who to say it to in order to make more sales. Our guide to the basics. How to make an effective marketing plan for your small business, ...

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