Fragmented journeys. AI, search, and social mean brand interactions happen across scattered entry points outside your control ...

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.

Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and ...

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

HR as a CX enabler. Human Resources can embed customer-centric values into hiring, training, and rewards programs to fuel ...

New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent ...

Table of Contents What Is CSAT (Customer Satisfaction Score)? How Do You Measure CSAT? How to Calculate CSAT Scores When to Use CSAT Surveys What Is a Good CSAT Score? The Pros and Cons of ...