Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon employed Google’s Gemini models to create the app and upgraded customer service programme. The operator’s “customer champion” uses Gemini and Google Cloud AI models to help subscribers settle ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

Verizon is using generative AI applications to enhance customer support and experience for its more than 100 million phone customers, and is expanding its responsible AI team to mitigate its risks.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge ...

These AI tools are crafted to facilitate seamless business transactions with Verizon, significantly reducing the cognitive load on both store personnel and customer service representatives.

A potentially major enhancer . Verizon sees tremendous potential for AI to enhance its business. It's already using the technology to improve customer experiences and increase efficiency.