No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

No business can operate effectively without a strong and flexible communication infrastructure. But on top of having the right technology in place, businesses need to reflect on how they use those ...

Remote work and remote meetings are becoming an ever more important part of all our lives. Many businesses were already moving towards more remote-friendly ways of working, in a trend which the ...

Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are ...

Spam calls are not only annoying, but they also pose a threat to your security and safety. A study revealed that Americans receive 2.5 billion spam and unwanted calls on average monthly. That’s a lot ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

New office space for RingCentral Bulgaria was opened at the beginning of 2024. Leaders of the company shared their perspective on the new office in a video from the opening event. RingCentral Bulgaria ...

It’s no secret that customer service matters to today’s customers. But exactly how much it matters really can’t be overstated. Fact: 80% of buyers today agree that the experience a company offers is ...

If you’re looking for alternatives to FaceTime for you and your business, you’ve come to the right blog. The popularity of video calling has skyrocketed this year, and chat apps like FaceTime are ...

We’re a geographically distributed company, and from a telecom standpoint, we were functioning like a bunch of islands. But thanks to RingCentral, now we operate like one unified team where everyone ...

Everyone loves a good statistic, so here’s one to start us off: 222%. That’s how much customer acquisition costs rose from 2013-2022. It’s one of many mounting costs for modern businesses and a key ...

Call center agents are among your frontline employees who impact how customers feel about your brand. Quality agents make customers feel comfortable, try to solve their problems, and improve the ...