The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.

Measuring & Improving Contact Centre Agent Well-being - Cirrus explains the solutions available to the contact centre ...

ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...

Keeping remote contact centre agents engaged in an era of employee drift. Remote working are quickly becoming the norm for ...

The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...

Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership ...

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...

Your CV should prominently feature those all-important customer service skills which are absolutely critical for success in ...

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...

Verint & Five9 Deepen Partnership to Deliver AI-Driven CX. Customers Now Benefit From Native Cloud-to-Cloud Platform for ...

Avaya announce appointment alison Hastings as European Channel Lead she was previously Avaya’s Senior Channel Director for UK ...

The importance of fraud prevention training in contact centresRachel Tiffen, Director of Learning fraud prevention service, ...