Using this pattern, we can reimagine CX as an explorative activity. The interaction might start with a low-risk, no-commitment task, such as asking someone which of three colors they prefer.

An Explorative Mindset Leads to Breakthroughs In my book, Make the Leap: Think Better, Train Better, Race Faster, I recommend athletes to adopt an execution mindset when they train and when they race.

Rio de Janeiro has often been the crucible of Brazilian song — a tradition that continues today. As the world's eyes turn to Brazil, hear five songs from Rio's jazz-influenced Flame Collective.