No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

Call center agents are among your frontline employees who impact how customers feel about your brand. Quality agents make customers feel comfortable, try to solve their problems, and improve the ...

Modern marketing professionals face unique challenges in today’s digital landscape. At our recent event, “Beyond the Venue: Event Strategies for Modern Marketers,” industry experts Dahlia El Gazzar ...

No business can operate effectively without a strong and flexible communication infrastructure. But on top of having the right technology in place, businesses need to reflect on how they use those ...

The blooming era of consumer messaging, sparked by apps like WhatsApp, Facebook Messenger, Telegram, and even Snapchat brought about a revolution in our private communication. Businesses, though, need ...

Remote work and remote meetings are becoming an ever more important part of all our lives. Many businesses were already moving towards more remote-friendly ways of working, in a trend which the ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Everyone loves a good statistic, so here’s one to start us off: 222%. That’s how much customer acquisition costs rose from 2013-2022. It’s one of many mounting costs for modern businesses and a key ...

Picture this: as a business, you just spent thousands of dollars on setting up a state-of-the-art video-enabled room, only to find out that it’s compatible with just a single service. This means you ...

Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

If you’re looking for alternatives to FaceTime for you and your business, you’ve come to the right blog. The popularity of video calling has skyrocketed this year, and chat apps like FaceTime are ...

Modern marketers face unique challenges when it comes to event planning and execution. At RingCentral’s recent “Beyond the Venue: Event Strategies for Modern Marketers” webinar, Josh King, VP of ...