Gladly also is catering to the big enterprise customers that have long relied on Salesforce and Oracle and Cisco. It’s a very tall order, but one helped along by the background of Ansanelli and ...

Gladly’s software-as-a-service platform collates customer service interactions from multiple channels — including voice, email, messaging, Facebook Messenger conversations, WhatsApp messages ...

Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their ...