With AI-powered swarming, you can implement chatbots, self-service options, load balancing, case routing, task allocation, predictive analytics, knowledge base updates and more.

Built to replace outdated, rigid systems, Dialpad Support leverages the platform’s DialpadGPT, a large language model trained on more than 7 billion minutes of business conversations or the ...

Core Solutions (Core), a leader in AI-powered electronic health record (EHR) solutions for behavioral health and IDD, is pleased to announce the launch of Cx360 Intelligence, a groundbreaking EHR ...

What Is Clinical Decision Support? CDS involves tools that help physicians make informed and evidence-based decisions on care for their patients. The Centers for Medicare & Medicaid Services (CMS ...

Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding. Accel led the series A round with ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days.

Indeed is also adding AI-powered smart messaging and automated interview scheduling. The AI-assisted messaging tool enables hiring managers to create or modify communication with job seekers.