Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Key Points Verizon reported strong second-quarter results. The company is producing meaningful excess free cash flow after ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

The launch includes a dedicated “Customer Champion” support system powered by Google’s AI models, a revamped MyVerizon app with greater personalization, and 24/7 live chat support. Verizon ...

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

How Verizon Uses AI to Streamline Customer Support. Verizon, a leading US telecom company, handles 170 million customer calls each year.By integrating generative AI, Verizon can now predict the ...